TERMS OF SERVICE

Last Updated: October 27, 2026

These Terms of Service govern your use of the MAISON HERÈZ website and private luxury watch-sourcing services.

MAISON HERÈZ assists clients in locating and acquiring luxury timepieces according to their requested specifications, budget, and purchasing conditions. By using our website or submitting an enquiry, you agree to these Terms to the extent applicable to your use of our services.

Contact Email: herezmaison@gmail.com

1. HOW OUR SERVICE WORKS

Our private watch-sourcing process generally follows these steps:

1. Enquiry: You submit a request identifying your preferred watch, budget, specifications, and other requirements.
2. Sourcing: MAISON HERÈZ searches for a timepiece that matches your stated conditions.
3. Presentation and approval: When a potential match is identified, we communicate the relevant available details and proposed total price for your review.
4. Payment: If you approve the specific watch and its agreed terms, you provide the required payment according to the instructions provided.
5. Acquisition: MAISON HERÈZ purchases the approved timepiece in accordance with the agreed transaction terms.
6. Delivery: We coordinate delivery or collection according to the arrangements confirmed for the transaction.

Submitting an enquiry does not guarantee that a suitable watch will be found or that a purchase will take place.

2. CLIENT REQUIREMENTS AND APPROVAL

You are responsible for providing accurate contact information and clearly communicating your watch requirements.

Your enquiry may include requirements relating to:

* Brand, model, and reference number.
* Maximum budget and total acceptable price.
* New, unworn, pre-owned, or other condition requirements.
* Box, papers, warranty documentation, and accessories.
* Dial, bracelet, configuration, and other specifications.
* Shipping, delivery, or collection preferences.

Before requesting payment, MAISON HERÈZ will provide the available material details of the proposed watch and the agreed price for your approval.

You should review the watch description, disclosed condition, included items, and all applicable terms carefully. A materially different watch or a material change to the agreed price or conditions requires your approval before proceeding.

Your written approval may be provided through email or another written communication method agreed by the parties.

3. AVAILABILITY AND SOURCING

Luxury timepieces may be available for a limited period. Suppliers may withdraw offers, sell watches to other buyers, change their terms, or become unable to complete a purchase.

We do not guarantee successful sourcing until the relevant acquisition has been completed.

If the approved watch becomes unavailable before MAISON HERÈZ purchases it, we will notify you. We will not substitute a materially different watch or charge you a higher price without your agreement.

If we have received payment but cannot complete the agreed acquisition, we will refund the amount paid for that uncompleted acquisition, unless you agree in writing to an alternative arrangement and applicable law permits it.

4. PRICING AND PAYMENT

Before payment is requested, we will communicate the agreed watch and total amount payable. This will include applicable charges known at that time, such as shipping, taxes, or other fees, as relevant to the transaction.

You should verify the payment recipient, amount, and payment instructions before transferring funds.

Once you approve the specific watch and agreed price and provide payment, MAISON HERÈZ may proceed with purchasing the watch in accordance with the confirmed terms.

Any material increase in price or additional charge requires your approval before it is incurred.

Payment instructions and any applicable payment deadlines will be communicated directly to you. Submitting an enquiry alone does not authorize a charge or create an obligation to purchase.

5. FINAL SALE POLICY

All sales are final after MAISON HERÈZ has purchased the approved watch for the client, subject to applicable law.

Once you have approved the specific timepiece and agreed price, provided payment, and MAISON HERÈZ has purchased the watch for you, we do not offer voluntary refunds, returns, or exchanges solely because you:

* Change your mind.
* No longer want the watch.
* Find another watch you prefer.
* Decide the purchase no longer suits your preferences.
* Regret your purchasing decision.

You are responsible for reviewing the watch details, condition disclosures, included items, and agreed price before approving the transaction.

After the watch has been purchased, a request to cancel the transaction or return the watch solely because of a change of mind will not be accepted as a voluntary return.

Exceptions required by law: Nothing in this policy excludes or limits any refund, cancellation, return, warranty, or other remedy required by applicable law. This includes circumstances in which MAISON HERÈZ fails to fulfill its contractual obligations or the watch materially differs from the agreed description, where applicable law provides a remedy.

6. CANCELLATIONS BEFORE AND AFTER PURCHASE

If you wish to withdraw your request before MAISON HERÈZ purchases the approved watch, contact us immediately. We will confirm the status of the acquisition and explain any applicable contractual terms and legal rights.

If the watch has already been purchased, you cannot cancel solely because you have changed your mind, subject to any non-waivable rights under applicable law.

If a supplier cannot deliver the agreed watch or another issue prevents the acquisition from being completed, we will notify you and address the payment in accordance with these Terms and applicable law.

Any exception to the final-sale policy that is not legally required will be at MAISON HERÈZ’s discretion.

7. AUTHENTICITY, CONDITION, AND DOCUMENTATION

Before you approve a purchase, MAISON HERÈZ will communicate the available material information about the proposed timepiece and any material limitations or uncertainties known to us.

Statements concerning authenticity, originality, condition, provenance, service history, and documentation apply to the specific information provided for the particular watch.

The presence of a box, papers, warranty card, serial number, or service record does not by itself establish every aspect of a watch’s authenticity, originality, condition, or ownership history.

Any specific authentication service, independent inspection, or written guarantee offered for a particular watch will be described in the relevant transaction terms.

Nothing in these Terms excludes any express representation or warranty made by MAISON HERÈZ or any protection that cannot legally be excluded.

8. INDEPENDENT BRANDS AND SUPPLIERS

MAISON HERÈZ may source watches through independent dealers, suppliers, and other third parties.

Unless expressly stated otherwise, MAISON HERÈZ is not an authorized dealer, official partner, or representative of the watch manufacturers whose products may be referenced or sourced.

Where a third party is the seller of record or provides a separate service, its role and responsibilities should be clarified in the applicable transaction documents. The involvement of a supplier does not remove any obligations MAISON HERÈZ has under its own agreements or applicable law.

9. SHIPPING AND DELIVERY

Shipping methods, insurance, tracking, delivery estimates, shipping charges, and responsibility for loss or damage will be communicated as part of the applicable transaction arrangements.

Any delivery estimate is an estimate unless expressly guaranteed in writing. We will communicate material delays as required by the applicable agreement or law.

Nothing in these Terms excludes any delivery obligation or consumer remedy that cannot legally be excluded.

10. WEBSITE CONTENT AND INTELLECTUAL PROPERTY

Unless otherwise indicated, the original text, branding, design, and other content on the MAISON HERÈZ website are owned by or used with permission by MAISON HERÈZ.

You may use our website for lawful personal purposes. You may not reproduce, distribute, or commercially exploit protected content without permission, except as permitted by law.

Third-party brand names, trademarks, logos, and model references belong to their respective owners. Their use to identify products does not imply an official relationship or endorsement.

11. ACCEPTABLE USE

You agree not to use our website for unlawful or fraudulent purposes, knowingly submit false information, interfere with website security or functionality, attempt unauthorized access, introduce malicious code, or infringe another person’s rights.

We may take reasonable measures to protect our website and services from misuse, subject to applicable law.

12. THIRD-PARTY SERVICES

Our website or sourcing process may involve third-party websites, platforms, suppliers, and service providers. Those parties may have their own terms and policies.

We are not responsible for third-party actions outside our control, except to the extent MAISON HERÈZ remains responsible under an applicable agreement or law.

13. DISCLAIMERS AND LIMITATION OF LIABILITY

Website content and preliminary sourcing information are provided for general informational and enquiry purposes. Availability, pricing, and other preliminary details may change before a transaction is confirmed.

To the extent permitted by applicable law, MAISON HERÈZ is not liable for indirect or consequential losses that are not legally recoverable.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, statutory consumer rights, or remedies arising from an applicable express warranty or contractual obligation.

14. PRIVACY

Your use of our website is also subject to our Privacy Policy, which explains how personal information is collected, used, and disclosed.

15. CHANGES TO THESE TERMS

We may update these Terms from time to time by publishing a revised version on our website. Changes apply to future website use from the effective date, subject to applicable law. Existing purchase agreements remain subject to their applicable terms and legal requirements.

16. GOVERNING LAW

These Terms are subject to the laws applicable to the transaction and the parties, including any mandatory consumer protection laws that apply. Any dispute will be handled by a court or other forum with proper jurisdiction.

Nothing in this section removes any legal protection that cannot lawfully be waived.

17. SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

18. CONTACT

For questions about these Terms or our services, contact:

MAISON HERÈZ

Email: herezmaison@gmail.com